How can we help?
One inbox, read by a person. There is no ticket maze and no bot standing between you and an answer.
Email us
Anything at all — a question before you buy, something broken, billing, a refund, or a bug you want fixed. Tell us what you were doing and what happened.
Email hello@foxora.aihello@foxora.ai
Documentation
How the crew works, autonomy modes, spend limits, memory, plugins and the CLI — with examples you can copy.
Open the docs →Community
Other Foxora users trading playbooks and comparing notes. Often the quickest way to unstick a specific workflow.
Join the community →Service status
Check here before you write in — if something is down across the board, it will show up on this page.
Check status →Refunds and cancelling
If Foxora is not worth it for you, we would rather give the money back than keep an unhappy customer. Here is exactly how it works.
- Email hello@foxora.ai from the address on the account and say you would like a refund. You do not need to explain yourself or get on a call.
- We reply to confirm and tell you what will be returned and to which card.
- The money goes back the way it came. Card refunds are issued through Stripe and typically land in 5–10 business days, depending on your bank.
- You keep the work. Anything Foxora produced for you is yours.
Full terms live at foxora.studio/terms. Where this page and the terms disagree, the terms govern — but write to us first and we will sort it out.
Billing and your account
- I need an invoice or receipt
- Every payment sends a Stripe receipt to the email on the account. Lost it, or need it addressed to a company with a VAT or GST number on it? Email us and we will reissue it.
- I want to change the card on file
- Email us and we will send you a secure Stripe link to update it. Never send card numbers by email — to us or to anyone else.
- I was charged twice, or charged an amount I did not expect
- Send us the date and the last four digits of the card. We will find the charge and correct it.
- I cannot sign in
- Start at account.foxora.ai and use the reset link. If the reset email does not arrive within a few minutes, check spam, then email us and we will look at the account directly.
- I want to report a security issue
- Write to security@foxora.ai and please do not post the details publicly until we have had a chance to fix it.
- I have a privacy or data request
- Write to privacy@foxora.ai. Our privacy policy sets out what we hold and how to have it removed.
Writing in? This helps.
None of it is required — send what you have and we will ask if we need more. But these four things usually turn two days of back-and-forth into one reply.
- What you were trying to do, in your own words.
- What happened instead, and any error text exactly as it appeared.
- Where — the Mac app, Windows, the browser, or the CLI.
- Roughly when, so we can find the run in the logs.